Check-in / Check-out policy

2:00PM & 12:00pm
If room is available then guest can check in and check out any time before 3:00pm

Payment Policy

Payment policy for advance payments
Full payment is required for all bookings.

General policy

IMPORTANT: We like to talk in real time to our guests before they check in to assist them with their bookings as well as give them tips about Koh Samui so please add the number below to your messenger. We normally use WhatsApp to communicate with our in house guests in all their needs and also to communicate with other guests using the Alpha Group Chat but if you do not have WhatsApp, you can add the number to your Line, WeChat, Viber, Skype, Facebook etc.

+66621671216

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RECEPTION / BUSINESS CENTER

8:00AM – 8:00PM
Security Guard will be on duty from 8:00PM-8:00AM

BREAKFAST

8:00AM – 10:00PM
Due to ongoing Promotion, breakfast is not included in all room rates. However, we sell breakfast coupon at 350 baht which you can claim in the Samui Kitchen Restaurant just across the street. Please get Breakfast Coupon @ Reception or you can order from our Room Service Menu via Alpha Mobile App and we will deliver to your room.

FITNESS CENTER

8:00AM – 10:00PM
We are still building our Fitness Center. However, Alpha guest can use Elite Fitness Center located 15 minutes walk. Alpha guests are entitled for 50% discount on their day pass which is 200 baht/person only and includes towel, shower, locker and sauna. Please get Gym Pass at the Reception

SPA

12:00PM – 8:00PM
At the moment, we are using Emerald Green Men’s Club for all mssages and spa treatments from certified Thai Massage Therapist. Please contact Reception for booking.

SWIMMING POOL / POOL BAR

8:00AM – 8:00PM / 11:00AM – 7:00PM
Strictly no outisde food and drinks are allowed in the pool area.

WIFI NETWORK / PASSWORD

Alpha Samui / retreat2017

ENGLISH ADDRESS / THAI ADDRESS

9/34 Moo 2 Bophut, Koh Samui, Suratthani 84320 Thailand / จ.สุราษฎร์ธานี 84320 (ติดกับ โนวารีสอร์ท)

DRESS CODE

Clothing is optional strictly at the pool area only. Sexual activity anywhere in the resort expect in your room is prohibited.

OUTSIDE GUESTS

For security of the guests and Alpha, all outside guests should register at the guard house with proper identification. We charge 500 baht for over night stay for single occupancy booking only.

TELEVISION

Since we are on an island, the reception of cable TV channels are not great. However, the TV is packed with gay related movies, documentaries, video blogs about Samui and music videos that will make you relax and sleep. Just press SOURCE from the remote control. If you have any request of movies or documentaries, please contact us.

TOILET

Please do not throw paper towels or sanitary items in the toilet as this causes blockage. We kindly ask you to use the bin provided.

HOUSEKEEPING

Please put up the “MAKE UP ROOM” sign hanging from your door knob if you want us to clean your room. We change linens every 3 days and towels based on the scenario below. Kindly send us message if you need more coffee or tea. Otherwise, put the sign DO NOT DISTURB if you do not want to be disturb.

A towel hanging up means “I will use again”
A towel on the floor means “Please exchange”

ROOM KEYS

We charge 500.00 baht for lost or damage room key. You can request for extra key but have to return upon check out.

LAUNDRY

We provided all rooms with laundry bags. If you want us to do your laundry, please bring the bag to the reception or message us for pickup. We charge 150 baht per kilo within 24 hours and 200 baht per kilo for same day express.

CAR & MOTORBIKE RENTAL

Please send us a message if you want to rent a car or motorbike. If you rent from us, we will not take your passport but outside they will.

HAIRDRYER

Please send us a message if you need hairdryer so we can bring it to your room.

DRINKING WATER

Your room is provided with free bottled waters. If you need more, please send us a message and we will refill your empty bottles for free. We discourage drinking the tap water but you can use it for boiling.

SMOKING

All guest rooms are 100% non-smoking. A deep cleaning fee of 2,000 baht will be charged to any guest who is found to be smoking in the room. Guests may smoke in the designated smoking areas.

IN ROOM SAFE BOX

The safe default code is 1234#. To reset, just press the hidden button at the side of the safe door inside and create your 4 digit code followed by #. If you forgot the code, the safe will keep on beeping after 3rd failed try. Please contact any staff to assist you.

OTHERS

– Alpha reserves the right to evict any occupants or guests from the room if they cause trouble, damage, disturbance, etc. to the property or other guests.
– Alpha may cancel the reservation if in Alpha opinion that the reservation information provided is falsified or incomplete.
– Alpha accepts cash, bank transfer, PayPal for payment as well as all major cards except American Express.
– We appreciate your gratuity (tip) and we shared this to all the resort staff.

IMPORTANT

We strongly advise that all guests take out adequate travel and medical insurance in case of unavoidable emergencies that may result while in Samui.

Cancellation Policy

Cancellation policy might differ, depending on the available rate. Please check the exact cancellation policy next to the Rate name.