Policies & Guidelines

We welcome guests from near and far, by plane, train, ferry or car! Here, other guests you will meet, to make your stay more sweet!  We are so glad you choose to stay, to spend with us your holiday!

RESORT ADDRESS9/34 Moo 2 Bophut, Koh Samui, Suratthani 84320 ThailandMobile/Line/WhatsApp/Viber/Signal/Telegram : +66621671216
CHECK IN / CHECK OUT9:00AM & 4:00PMPlease send us a WhatsApp message to request early check in or late check out.
WIFI NETWORKSAlpha Gay Resort / Alpha Poolbar / Alpha GymPASSWORD : alpha2023
RECEPTION @ POOLBAR8:00AM - 5:00PM Outside this time, please send us a WhatsApp message.
BREAKFAST / ROOM SERVICE8:00AM – 9:00PM Breakfast can be served either at the pool bar or room. Please send us a WhatsApp message for menu.                               ALPHA GYM8:00AM - 8:00PMFee is applicable for outside guests.
SAUNA / STEAM ROOM 1:00PM - 10:00PMFee is applicable for outside guests.
BEAUTY CLINIC 8:00AM - 5:00PMPlease send us a WhatsApp message for menu and to set up appointment. SWIMMING POOL8:00AM - 8:00PMOnly in house guests can use the swimming pool 24 hours. Clothing is optional strictly around the pool area only. 
POOL BAR8:00AM - 8:00PM
HOUSEKEEPINGDue to shortage of staff and to save the environment, we clean rooms and change linens every 3rd day of stay. Meaning if you check in on Monday, we will make up your room on Wednesday and Friday. We do not automatically make up the room on the 3rd day because some guests do not want their room cleaned or linens changed so please send us a WhatsApp message if you want us to make up your room. As for the consumables, like toilet paper, coffee, water, etc., please send us a WhatsApp message anytime.
HOT WATERDue to unstable supply of electricity, the water heater in your room turns off when the electricity fluctuates. So if you do not have hot water, please send us a WhatsApp immediately so we can turn on the water heater back on in your room.
TOILETPlease do not throw paper towels or sanitary items in the toilet as this causes blockage. We kindly ask you to use the bin provided. For strict compliance.
HAIRDRYERHair dryer is available upon request. Please send us a WhatsApp message.
TELEVISIONSince we are on an island, the reception of satellite TV channels are not great, so we suggest use the internet and connect your phone or computer with USB or HDMI.
ROOM KEYWe charge 300.00 baht for lost or damaged room key. LAUNDRYPlease send us a WhatsApp message if you want us to do your laundry. We charge 80 baht per kilo or overnight service. CAR & MOTORBIKE RENTALAt the moment, we do not have bike or car rental. However, across the road they have bikes and cars for rent. Just tell them that you are staying in Alpha so they will take care of you. DRINKING WATERWe provided 2 complimentary bottled waters per person. Please do not drink the tap water unless you boil it first. SMOKINGA deep cleaning fee of 2,000 baht will be charged to any guest who is found to be smoking in the room. Guests may smoke anywhere except in bedrooms, receptions, spa and other air-conditioned rooms. IN ROOM SAFE BOXEvery room is provided with a safe. On top of it are the detailed steps on how to operate it. If you forgot the code, the safe will keep on beeping after the 3rd failed try. Please send us a WhatsApp message for assistance.
  • We reserve the right to refuse accommodation or services or remove the guest and members of the party from the Resort if, in our reasonable opinion, the guest disrupts the comfort and enjoyment of other guests or the smooth running of the Resort or causes offense to other guests or members of our staff.
  • Any valuable items (i.e. money, electronic devices) brought into the Resort are at guest own risk therefore, we shall not be held responsible nor liable for the damage or loss of these items.
  • All items and furniture in the room are the property of the Resort. We therefore reserve the right to charge for the full replacement or repair or cleaning cost for any item or piece of furniture missing or damaged in the room.
  • If the Resort is exclusive to adult men only, you can only meet female guests at the reception. For safety, all outside male guests should register at the reception or guard house. For single occupancy booking, an extra person fee will be charged if a guest spends the night.