Policies & Guidelines

W E L C O M E
We welcome guests from near and far, by plane, train, ferry or car!Here, other guests you will meet, to make your stay more sweet! We are so glad you choose to stay, to spend with us your holiday!
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CHECK IN / CHECK OUT9:00AM & 4:00pmWe are always trying to make the rooms available so guest can check in and check out between 8am to 4pm. Please check with Reception if possible.
PAYMENTWe required deposit for direct bookings and full payment upon check in. Payment link will be emailed to you after we received your booking.
CANCELLATIONFree cancellation for up to 7 days before arrival.No refund for cancellation within 7 days before arrival.
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RESORT ADDRESS9/34 Moo 2 Bophut, Koh Samui, Suratthani 84320 ThailandMobile/Line/WhatsApp/Viber/Signal/Telegram : +66621671216
WIFI NETWORK / PASSWORDAlpha Gay Resort / alpha2020
RECEPTION (Closed until further notice)8:00AM - 8:00PM
BREAKFAST / ROOM SERVICE8:00AM – 11:00AM / 8:00AM – 9:00PMBreakfast can be served either in the off-site restaurant, poolbar or by room service. Food menu is available in the link below:https://www.alphagayresort.com/food                               GYM (Not available until further notice)6:00AM - 11:00PMGuests can use Success Gym which is located 5 minute walk from Alpha. Please get discounted Gym Pass at the Reception which will be charged to your room.
SPA (Closed until further notice)9:00AM - 6:00PMWe just opened our in house spa called alSpa. You can choose your massage or treatment from our Spa Menu or send message to Jun. SWIMMING POOL / POOL BAR24 Hours / 5:00PM - 11:00PMIn house guests only can use the pool area 24 hours. Clothing is optional strictly at the pool area only. Sexual activity anywhere in the resort except in your room is prohibited under Thai Law.
HAIRDRYERHair dryer is available upon request by sending message to Jun.
TELEVISIONSince we are on an island, the reception of satellite TV channels are not great in some rooms. So we provide the TV in some rooms with gay related movies, documentaries, video blogs about Samui and music videos. Just press SOURCE or INPUT from the remote control then USB. TOILETPlease do not throw paper towels or sanitary items in the toilet as this causes blockage. We kindly ask you to use the bin provided. For strict compliance.
HOT WATERAlpha does everything in its power to provide consistent hot water however, it is an island, and whilst brand new plumbing has been installed throughout the resort, the water pressure isn’t consistent and sometimes causes the water heater to trip and stop working.
HOUSEKEEPINGA towel hanging up means “I will use again"A towel on the floor means “Please exchange"If you want us to clean your room, please put the sign MAKE UP ROOM outside your door before 4pm. After 4pm, the room will be cleaned the next day. Please note that we change linens every 3 days unless needed.
ROOM KEYWe charge 500.00 baht for lost or damaged room keys. LAUNDRYWe provided all rooms with laundry bags. If you want us to do your laundry, please bring the bag to the reception or WhatsApp us for pickup in your room. We charge 100 baht per kilo within 24 hours and 200 baht per kilo for the same day express. CAR & MOTORBIKE RENTALPlease WhatsApp us if you want to rent a car or motorbike. Motorbike is 300 baht for 24 hours and we will not take your passport. If you rent outside, they will take your passport. DRINKING WATERYour room is provided with 2 free bottled waters per person every day. If you need more, please WhatsApp us and we will refill your empty bottles for free. We discourage drinking the tap water but you can boil it for coffee or tea. SMOKINGA deep cleaning fee of 2,000 baht will be charged to any guest who is found to be smoking in the room. Guests may smoke anywhere except in bedrooms, receptions, spa and other air-conditioned rooms. IN ROOM SAFE BOXEvery room is provided with a safe. On top of it is the detailed steps on how to operate it. If you forgot the code, the safe will keep on beeping after the 3rd failed try. Please WhatsApp us if you need assistance.
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 IMPORTANT
We reserve the right to refuse accommodation or services or remove the guest and members of the party from the Resort if, in our reasonable opinion, the guest disrupts the comfort and enjoyment of other guests or the smooth running of the Resort or cause offense to other guests or member of our staff.
Any valuable items (i.e. money, electronic devices) brought into the Resort are guest own risk therefore, we shall not be held responsible nor liable for the damage or loss of these items.
All items and furniture in the room are the property of the Resort. We therefore reserve the right to charge for the full replacement or repair or cleaning cost for any item or piece of furniture missing or damage in the room.
If the Resort is exclusive to adult men only, you can only meet female guests at the reception. For safety, all outside male guests should register at the reception or guard house. For single occupant booking, extra person fee will be charged if guest spends the night.




ENJOY YOUR STAY WITH US