Policies & Guidelines

We welcome guests from near and far, by plane, train, ferry or car! Here, other guests you will meet, to make your stay more sweet!  We are so glad you choose to stay, to spend your holiday with us!_______________________
CHECK IN / CHECK OUTGuests can check in and check out anytime without charges. However, if the resort is full, check out will be 12pm and check in is 2pm. Please send us a WhatsApp message to request early check in or late check out.
WIFINETWORK : Alpha Gay Resort 1 2 3PASSWORD : alpha2023
RECEPTION9:00AM - 9:00PM Please send us a WhatsApp message for check in or check out outside these hours.
RESTAURANT / ROOM SERVICE8:00AM – 9:00PM Please send us a WhatsApp message to order food.
POOL BAR9:00AM - 9:00PMAnything you order at the pool bar will be charged to your room.
SWIMMING POOL24 HOURSStrictly keep the noise level down when the pool bar is closed. Clothing optional around the swimming pool area only.
STEAM ROOM / DARK ROOM11:00AM - until pool bar closesPlease send us a WhatsApp message if you want to use the steam room so we can open it for you.
PLUNGE POOL / FITNESS GYM11:00AM - until pool bar closes
HOUSEKEEPING / MAINTENANCE8:00AM - 5:00PMPlease send us a WhatsApp message if you want us to make up your room, if you need consumables, like toilet paper, coffee, water, etc. and if you require maintenance in the room.
HOT WATERDue to unstable supply of electricity, the water heater in your room turns off automatically when the electricity fluctuates. So if you do not have hot water, please send us a WhatsApp message  immediately so we can turn on the water heater back on in your room.
TOILETPlease do not throw paper towels or sanitary items in the toilet as this causes blockage. Strictly use the bin provided.
HAIRDRYERHair dryer is available upon request. Please send us a WhatsApp message if you need one.
ROOM KEYWe charge 500.00 baht for lost or damaged room keys.
TELEVISIONCable reception on the island is not stable so we provide all TV with Amazon Fire Stick where you can watch live news, Netflix, Prime Movies, etc. LAUNDRYPlease use the laundry bag provided in your closet. If you want us to do your laundry, kindly leave the bag outside your door and send us a WhatsApp message. We charge 100 baht per kilo for next day service. CAR & MOTORBIKE RENTALPlease send us a WhatsApp message if you want to rent a motorbike or car. DRINKING WATERWe provided 2 complimentary bottled drinking waters per person in the room. Please send us a WhatsApp message if you want us to refill your bottles. Please do not drink the tap water unless you boil it first. SMOKINGA deep cleaning fee of 2,000 baht will be charged to any guest who is found to be smoking in the room. Guests may smoke anywhere except in their rooms, dark room, steam room, massage room, dorm and other air-conditioned rooms. IN ROOM SAFE BOXEvery room is provided with a safe. On top of it are the detailed steps on how to operate it. If you forgot the code, the safe will keep on beeping after the 3rd failed try. Please send us a WhatsApp message for assistance.
We reserve the right to refuse accommodation or services or remove the guest and members of the party from the Resort if, in our reasonable opinion, the guest disrupts the comfort and enjoyment of other guests or the smooth running of the Resort or causes offense to other guests or members of our staff.
Any valuable items (i.e. money, electronic devices) brought into the Resort are at guest own risk therefore, we shall not be held responsible nor liable for the damage or loss of these items.
All items and furniture in the room are the property of the Resort. We therefore reserve the right to charge for the full replacement or repair or cleaning cost for any item or piece of furniture missing or damaged in the room.
Alpha is exclusive to adult men only, you can only meet female guests at the reception below. For safety, all outside male guests should register at the reception or guard house. For single occupancy booking, an extra person fee will be charged if a guest spends the night.